You may return new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping cost, if the return is a result of our error (you received an incorrect or defective item, etc.).
Upon receipt of your return, we will process a refund within 24 hours. If the item(s) returned are not in their original condition and original box, you may be charged a re-stocking and/or repacking fee.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You can also phone us, Mon-Fri 6a - 4p PT, 800-738-7940.
We'll notify you via email of your refund, once we've received and processed the returned item(s).
Pet Waste Co
12316 World Trade Drive
San Diego, CA 92128
All orders are shipping the same day, if placed by 3pm PT.
Expect to receive your order in 1-5 business days, depending on your distance from our San Diego, CA warehouse.
West Coast 1-2 days
Southwest 2-3 days
South 4-5 days
Northeast 4-5 days
Midwest 3-4 days
Your invoice will contain tracking information, so that you can follow your order directly to your door.
All orders shipping to Alaska and or Hawaii please call us at 800-738-7940 to get the correct shipping charge.
Thanks for choosing Pet Waste Co.
All prices are in USD.